Morelle Mariage offers different modes of delivery, delivery Colissimo Expert, Chronopost delivery or the delivery point Mondial Relay. These different modes of delivery, allowing you to benefit from significant choice in terms of time and also conditions.

Morelle Mariage offers delivery in Chronopost for France but also worldwide. This delivery method allows you a delivery in 24 hours, before 13h or 10h before you (good for France).

This delivery method selected and chosen by Morelle Mariage. Delivery Colissimo Expert, allow delivery in 48 hours worked (for items in stock and allows you to track your package with a tracking number. This delivery method is most used at home and less expensive. Deliveries Colissimo are available in all countries of the European Union.

Expert Colissimo delivery is available for orders of an amount not less than 100EUR valid for mainland France

In order to offer our customers the opportunity to withdraw their parcels in relay points, Morelle Mariage chose Global Relay services. This delivery method allows you indeed to deliver your parcel in the relay point of your choice. When choosing the mode of delivery, you will be prompted to choose the end point relay of your choice. Mondial Relay in 7 countries, in fact proposes 6000 Relay Points, 26 agencies and has already delivered more than 40 million packages.
Relay World delivery is available for orders of an amount not less than 80EUR valid for the various destinations offered by Global Relay: Metropolitian France, Luxembourg, Belgium,

The delivery shop allows you to come take your order directly into the Morelle Mariage one of our stores. You will be prompted to choose the shop Morelle Mariage in which you want to remove your order during checkout.
Delivery is free in the shop.

Our website offers you receive domicle effect (or by relay point) your wedding dress.

Indeed, Morelle Mariage uses specialized packaging for such parcels. First of all, the packages used are the same as Played by our different manufacturers but these are obviously new.

These boxes are very strong and specialized résitent carefree transportation.
Thus, before shipping your dress is déhoussée home and it is placed in a plastic bag new. You will also find a spare cover with your package.

Then the dress is deposited in a special cardboard packaging and protected inside with paper craft. Your dress is so protected in its case and do not move while in its shipping through the craft.

The products are delivered to the address specified by the customer on the purchase order, marked "shipping address".

The consumer has to check the status of the packaging of the goods upon delivery and report any damage to the carrier on the delivery order, and society, within a week.

The consumer may, upon request, obtain sending an invoice to the billing address and not the delivery address by validating the option provided for this purpose on the order form.

Regarding shipping, we work primarily with Colissimo. When we do a shipment, you will immediately receive an e-mail information.

To minimize transportation costs, all products of small and medium size are shipped by postal service Colissimo. Modes are also available as Chronopost, Mondial Relay or the delivery shop, but the vast majority of shipments are held via Colissimo Expert.

In addition to being economical, this service delivers in 48 hours across France and offers the possibility of recovering the goods ordered at your local post office near the delivery address in the absence of the original place of delivery at the presentation of the factor. Specifically, if you are absent the day of delivery, your postman will leave a card in your mailbox, allowing you to collect your parcel at your post office during business hours, within 15 days. After this period, your package will be returned.
Colissimo Expert is a very reliable service. However, it may be, as in any expedition, there may be a delay in delivery or the product gets lost. In case of late delivery from the date that we have indicated in the mail from, we ask you to report the delay in contacting us directly by email and tell us your order number. We then contacted the Post to start investigation. A Post investigation may take up to 21 days from the date of commencement of the investigation. If during this period, the product is found, it will immediately re-routed to your home (most cases). But if the product is not found after the 21 days of investigation, the Post considers the package as lost. It is only then that we can send you a replacement at our expense. If the product ordered were not available at this time, we will refund the amount of products affected by the loss of the carrier. If the product was still available, but had changed their prices on the site, we apply the new sales price, either by refunding you the difference by check or by requesting a check on the price difference. We are not responsible for the longer delivery times because of carrier, especially in case of loss of products or strike.

Any anomaly concerning the delivery (damage, open packages, with or without missing product compared to the delivery order, damaged package, broken product ...) must be indicated on the delivery form of "handwritten reserves", accompanied by the client's signature.

The consumer must confirm this problem by sending the carrier within two (2) business days following the date of delivery by mail with return receipt stating such claims. The consumer must send a copy of this letter by fax or by mail to our customer service:

MORELLE MARRIAGE
Customer Service
82, Rue Resisters
59148 Flines lez Raches

# 14-a: The consumer must make to society MORELLE MARRIAGE same day delivery or later than the first business day after delivery, any claim of error of delivery and / or non-conformity of goods in kind or as compared to the entries on the order form. Any claim made after this time will be rejected.

# 14-b: A formulation of claim with the company MORELLE MARRIAGE must be made by e-mail to: contact@morelle-mariage.com


# 14-c: Any claim not made in the rules defined above and within the time limits could not be taken into account and release the company from all liability MORELLE MARRIAGE towards the consumer.


# 14-d: Upon receipt of the complaint, the company MORELLE MARRIAGE assign a number of exchange of the product (s) (s) concerned and communicate by e-mail, fax or telephone to consumers. The exchange of a product can take place only after the allocation to the consumer of a number of exchange according to the approach outlined above.

# 14-e: In case of error of delivery if the product or not conviend an exchange request, it must be returned to MORELLE MARRIAGE as a whole and in its original packaging, in perfect condition, with its labels, Colissimo at the following address:

MORELLE MARRIAGE
Customer Service
82, Rue Resisters
59148 Flines lez Raches

To be accepted, any return will be reported in advance to the Customer service of society MORELLE MARRIAGE. Simply send us an email or contact us by phone or mail. You obtiendez then the necessary information, return number, delivery address.

After you get this number back, you will be asked to complete a FORM TO BE RETURNED which should be completed in its entirety.

Shipping costs are the responsibility of society MORELLE MARRIAGE if the product does not match the description that this is done on the site Morelle Mariage. If the product would not be appropriate, whether the color, size, or that the customer the wrong product, the costs remain the responsibility of the customer.